FAQs

Using the Together™ Vibes


How do I use the Together™ Couples' Vibrator?
Please watch the step-by-step video below or download our user guide to guide you through using and having fun with Together™ Couples' Vibrator.

 


How do I clean my Together™ Couples' Vibrator?
Use a toy cleaner fit for silicone and gently massage the cleaning spray/liquid all over the toy. Then, go ahead and wash off the cleaning spray/liquid and pat off the excess water droplets. 


The Together™ Couples' Vibrator is completely waterproof so putting it under running water will not hinder its capability. 


What lube can I use with Together™ Couples' Vibrator?
Please make sure to only use lubricants that clearly state they are safe to use on silicone.


About the Together™ Couples' Vibrator


What is The Echo Function?
The Echo Function allows you to experience your partner's arousal. As more pressure is applied on one end of the Together Couples' Vibrator, the other end responds by intensifying its own vibrations. It works just as well if you squeeze one end by hand instead.

 

Click here to learn more about The Echo Function. 


What material is the Together™ Couples' Vibrator made of?
The outer shell is made of 100% body-safe silicone.


Do I need to regularly change the batteries or is the Together™ Couples' Vibrator rechargeable?
The Together™ Couples' Vibrator comes with a battery built-in. You do not need to regularly replace the battery like most other sex toys. Simply recharge it to continue using through the conveniently located charge spot on the Together™ Couples' Vibrator. 2 hours of charge will give 2.5 hours of use. 


Is the Together™ Couples' Vibrator waterproof?
Together™ Couples' Vibrator is completely waterproof and has an IPX7 certification.

IPX7 certifies that the product can be completely submerged under 1 meter of water for at least 30 mins.

 

I have lost my charger, can I get a replacement one?

Absolutely, replacement USB charging wires can be easily purchased from our store. They cost only $10.00 + shipping! Click here to learn more.


Billing, Packaging, and Shipping


Do you deliver outside of the US?
Unfortunately at this moment, we do not deliver outside of the U.S. We strive to accommodate this capability very soon in the future.


Can I get a tracking number?
Absolutely. Be sure to select the appropriate delivery option at the checkout that provides you with a tracking number. 


What will the payment show up as in my bank statement?
The payment will show up as Electric EEL, Inc.


Are the packaging, shipping, and delivery discreet?
Learn more about discreet billing, packaging, and shipping with Together™ Vibes here


Do you deliver to a P.O. Box?
As P.O. Boxes can only be delivered to by USPS, please contact us at info@togethervibes.com once you have placed your order to indicate a P.O. Box is the end delivery address. A customer service representative will get back in touch very soon to advise on the next steps. 


Warranty & Returns


Can you tell me more about the warranty details?
We provide 3 years warranty from the purchase date as stated on your purchase receipt. 


The warranty covers the function of the product. It does not include external damages due to normal wear or accident-related damage, misuse or negligence. The warranty does not apply in the event of failure to observe the operating or assembly instructions. The validity of the warranty expires in cases of improper use or tampering. 

If you would like to claim your warranty and feel you fit the requirements, please send your proof of purchase and pictures/videos depicting the manufacturing defect to us at info@togethervibes.com and we will get back in touch shortly.


I want to return my Together™ Couples' vibrator. 
Returns and refunds will be processed in cases of manufacturing defects only.
If you discover a manufacturing defect upon opening your Together™ Couples' Vibrator, please take a picture/video and send it to us along with your proof of purchase at info@togethervibes.com. If your unit is determined to truly have a manufacturer defect we will, at our own discretion, replace the product free of charge.


Please note that due to the nature of pleasure products:

  • We cannot accept non-defective exchanges on items that have been opened.
  • As per industry standards, pleasure products may not be returned unless they are defective.
  • A shipping charge will only be refunded in cases where our error caused the return.
  • All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.


Product Registration


How do I register my toy?
You may register your Together™ Couples' Vibrator on our Product Registration page


Why should I register my toy?
By registering your Together™ Couples' Vibrator, you ensure that the warranty entitled to you, as stipulated on our website, can be processed without hassle. As a warranty claim requires your original receipt of purchase, registering enables a good part of the necessary information to be stored with us in the event of a claim.


Other


Help! What I’m looking for isn’t here…
Check out our user guide (Download) or get in touch with us at info@togethervibes.com


Contact us
Should you need to contact us, please fill in the contact form here or send us an email at info@togethervibes.com